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Multisourcing versus Outsourcing

08/11/2008

Source: Gartner

Cannes, France - 11 August 2008 - Outsourcing has become such an integral part of successful business practice that many organisations are embarking on outsourcing programmes almost without thinking. Gartner today warned against such compulsive outsourcing and advised organisations to begin a more disciplined approach to multisourcing in order to achieve business growth and agility.

Building a successful sourcing operation requires a new approach that goes beyond the traditional view of outsourcing. "Companies really need to adopt a new approach, something Gartner calls multisourcing, if they are to continue to realise the benefits of outsourcing in the future," said Linda Cohen, vice president and distinguished analyst. Ms Cohen has co-written Gartner's new book Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility with fellow Gartner sourcing expert Allie Young. Multisourcing is an innovative discipline that takes organisations beyond "quick-fix" cost cutting to enable capability building, global expansion, increased agility and profitability, and competitive advantage. As such, multisourcing requires a new mind-set and frameworks for communicating, interacting with, and overseeing service relationships both inside and outside the organisation.